The AER encourages the public to participate in energy development applications and processes. There are many ways to obtain information and data about existing and proposed developments, as well as energy statistics. The AER also encourages stakeholder feedback on AER regulatory initiatives.
Many publications and programs with energy industry statistics and information are available at no cost on the AER website. The AER has a dedicated team of customer service representatives available to assist stakeholders with finding the right information on www.aer.ca. They will also direct them to the appropriate contact personnel within the AER to help field their query or concern. For questions or concerns about specific developments - proposed or existing - the Customer Contact Centre will also direct those inquiries to the appropriate group.
Customer Contact Centre (CCC)
Open weekdays: 8:00 a.m. to 4:30 p.m.
Stakeholders looking for more in-depth data can contact the Information Product Services Section and speak to one of their representatives. The AER collects, stores, analyzes, and disseminates industry data and provides service and support to those seeking information. Refer to the Products and Services Catalogue for detailed descriptions of information products and how to place an order.
The AER encourages the public to contact the AER if they witness, or are aware of, unreported problems regarding energy development. AER field staff responds to emergencies and public complaints on a 24-hour basis. This phone number can be found on the Contact Us page.
The AER frequently requests stakeholder feedback when new rules and regulations or changes to existing rules and regulations are proposed. All Albertans are welcome to provide their feedback on regulatory changes, typically through feedback forms, available on the website during set periods of consultation. For details on what regulatory changes are planned, in progress, open for comment, closed for comment, and completed, please refer to the Regulatory Change Report. In addition, the AER at times may hold a public outreach forum in a select area of the province pertaining to (a) specific regulatory project(s).
Community-based and Synergy Groups
Community-based and synergy groups are an effective way to find or share information on operations and deal with public safety issues and concerns in specific areas of the province.
These groups are often made up of public, industry, and government members. The size, structure and composition of each group depend on factors such as a community's population, the type of production occurring in that region (oil, sweet natural gas, sour gas, sour oil), industry activity levels, geographical location, and the environmental or land-use sensitivity of that area. The AER strongly endorses this cooperative approach intended to improve stakeholder communication, and address local community and regional issues.
Information on synergy groups can be found on the Synergy Alberta website.