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Rules and Directives

Fort McMurray Wildfire – Emergency Protocol for Oil Sands Operators

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Release Date: May 04, 2016

The Alberta Energy Regulator (AER) is requesting that operators contact the AER if they require information from the provincial operations centre (POC) in response to the uncontrolled wildfires near Fort McMurray. Following this emergency protocol will ensure that operators can be linked into the POC without disrupting the Government of Alberta’s emergency response efforts.

Operators should contact the AER’s customer contact centre (CCC) for non-emergencies at 1-855-297-8311 (toll-free) or at For emergencies, operators are asked to contact the AER’s 24 hour Energy and Environmental Emergency Line at 1-800-222-6514 or at

Operators with infrastructure in the possible fire path have AER approval to build berms and walls to protect their facilities. The AER is granting this approval with the condition that any work conducted must not create adverse public or environmental impacts. Operators are expected to conduct all work in a safe manner. Inspections of these sites will be conducted once the emergency response to the wildfires has ended. Operators are asked to contact the AER through 24 hour Energy and Environmental Emergency Line at 1-800-222-6514 or at

AER staff are working with the Government of Alberta and other local and provincial authorities to monitor and respond to the wildfires. The AER’s Fort McMurray Regional Office has been evacuated until further notice, and all calls and e-mails to that office are being automatically rerouted to the Bonnyville Field Centre. 

The AER is also requesting that operators provide any resources or support to respond to the wildfire, including fuel, firefighters, shelter, and air support. To provide information on available resources or support, operators are asked to contact the AER’s Emergency Command Centre at   

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Martin Foy
Vice President
Environment & Operational Performance