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As the Alberta Energy Regulator has integrated new functions into its business, a number of new e-mail addresses have been added for authorizations, closure, and liability. Below is an updated list of these e-mail addresses as well as telephone contact information.
Inquiries and Systems Support Single Point of Contact
As stated in Bulletin 2014-08, the AER Customer Contact Centre (CCC) will be the central point of contact for all AER inquiries. The CCC has the capability to engage the appropriate subject matter experts when necessary to ensure a timely and knowledgeable response. The CCC will coordinate systems support matters to ensure that applicant issues are addressed promptly and effectively. To contact the CCC, phone 1-855-297-8311 or e-mail firstname.lastname@example.org, Monday to Friday, 8:00 a.m. – 4:30 p.m.
Reclamation and Remediation
Reclamation and remediation certificate applications and questions: RecRemCertApplications@aer.ca
Land use contact information:
Mine Financial Security Program
Mine Financial Security Program: MFSPSubmissions@aer.ca
Water Act and Environmental Protection & Enhancement Act (EPEA)
New applications: Water Act/EPEA applications centre, EPEA.WA.Applications@aer.ca
Request authorizations that are required through existing approval conditions: EPEA.WA.Plans.Authorizations@aer.ca
Water Act Temporary Diversion Licence: TDL.Applications@aer.ca
Public Lands Act
Amendment Application for Surface Disposition: AERSurfaceActivityApplication@aer.ca
Inquiries, clarification, or correspondence relating to major project applications: AERMajorProjects@aer.ca
Submission of Consents: AERLandConsents@aer.ca
Coal and Oil Sands Exploration – Applications and submissions of annual reports: AERMajorProjects@aer.ca
Coal and oil mines – Miscellaneous lease (MLL): AERSurfaceActivityApplication@aer.ca
Heavy oil and in situ oil sands – Licence of occupation (LOC) – Bed and shore: AERSurfaceActivityApplication@aer.ca
Heavy oil and thermal in situ oil sands – MLL: AERSurfaceActivityApplication@aer.ca
Regulatory appeal: RegulatoryAppeal@aer.ca
To report an energy emergency or complaint, please call the 24-hour emergency line, 1-800-222-6514.
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