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Emergencies and Operational Complaints

Energy and Environmental Emergency 24-Hour Response Line: 1-800-222-6514
If reporting emergencies from outside Alberta, Saskatchewan or B.C., please call 780-422-4505

General Inquiries

Contact our Customer Contact Centre:
Phone: 403-297-8311
Toll-free: 1-855-297-8311
Fax: 403-297-7336

Media Inquiries

To contact the AER's media team, email or call 1-855-474-6356. We monitor media inquiries 24-hours a day.

AER Information, Products, and Services

AER Offices

Calgary (Head Office)

Suite 1000, 250 – 5th Street SW
Calgary, Alberta T2P 0R4
Phone: 403-297-8311 or 1-855-297-8311 (toll-free)

Field Operations, Central

Edmonton Regional Office
Alberta Geological Survey

Suite 205, 4999 – 98 Avenue NW
Edmonton, Alberta T6B 2X3
Phone: 1-855-297-8311
Edmonton Field Centre inquiries:
Phone: 780-642-9310
*Note: As of July 24, 2020, all staff at the Edmonton Downtown Office have moved to the Edmonton Regional Office above.

Slave Lake Regional Office

PO Box 874
200 – 101 Main Street SE
Slave Lake, Alberta T0G 2A3
Phone: 780-843-2050

Field Operations, Northeast

Fort McMurray Regional Office

2nd Floor, Provincial Building, Box 15
9915 Franklin Avenue
Fort McMurray, Alberta T9H 2K4
Phone: 780-743-7214


Field Operations, East

Bonnyville Field Centre

PO Box 5169
4903 – 51A Street
Bonnyville, Alberta T9N 2G4
Phone: 780-826-5352
Wainwright Field Centre

Closed November 1, 2020.
Please refer to the Bonnyville Field Centre.

Field Operations, West

Red Deer Field Centre

201, 5002 – 55 Street
Red Deer, Alberta T4N 7A4
Phone: 403-340-5454

Drayton Valley Field Centre

Box 7048
5005 – 61 Street
Drayton Valley, Alberta T7A 1S3
Phone: 780-542-5182

Field Operations, Northwest

Grande Prairie Field Centre

Suite 204, 9906 – 106 Street
Grande Prairie, Alberta T8V 6L6
Phone: 780-538-5138
High Level Field Centre
Closed June 1, 2021.

Please refer to the Grand Prairie Field Centre

Field Operations, South

Medicine Hat Field Centre

#302, 346 – 3 Street SE
Medicine Hat, Alberta T1A 0G7
Phone: 403-527-3385

Midnapore Field Centre
Closed March 1, 2021.
Please refer to the Medicine Hat Field Centre.