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Operational Changes to Regional Offices and Field Centres, Including Closures

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Release Date: March 03, 2021


As a result of restructuring at the Alberta Energy Regulator (AER) over the past year, we have created new operational (or service) areas for our field centres and regional offices. Consequently, their email addresses have changed and are now specific to the operational area. These changes are presented in the table below and are effective immediately. Office phone numbers and mailing addresses have not changed.

We have also closed or will be closing the following field centres as part of our efforts to reduce costs:

Wainwright Field Centre Closed November 1, 2020
Midnapore Field Centre Closed March 1, 2021
High Level Field Centre Closing Fall 2021

Their staff members will continue to provide services, just either remotely or from a different physical location.

Field centre or regional office
Previous email address
Operational area  
New email address
Medicine Hat Field Centre

Midnapore Field Centre (closed on March 1, 2021)
Field Operations, South
Drayton Valley Field Centre

Red Deer Field Centre
Field Operations, West
Edmonton Regional Office

Slave Lake Regional Office
Field Operations, Central
Bonnyville Field Centre

Wainwright Field Centre (closed on November 1, 2020)
Field Operations, East
Fort McMurray Regional Office
Field Operations, Northeast
Grande Prairie Field Centre

High Level Field Centre (closes Fall 2021)
Field Operations, Northwest

We have updated the map at > Providing Information > About the AER > Contact Us > Regional Maps and Contacts to show these new operational areas and closure of the Wainwright and Midnapore Field Centres. We have also updated the voluntary self-disclosure form for voluntarily reporting a noncompliance, available on the Compliance Assurance page of our website. Other regulatory documents will be updated on an ongoing basis. For the moment, emails sent to the old addresses will be forwarded to the new ones.

If you have any questions, please contact our Customer Contact Centre by phone at 403-297-8311 (1-855-297-8311) or by email at @email.